1.PRESCRIPTION
You hereby represent and warrant that the copy of the prescription you upload into your order is valid on the date of placing your order. If you submit the prescription manually or it does not include an expiration date, we will fill your order in accordance with applicable legal requirements or within two years of the date of the prescription. If your prescription or order information is incomplete, we may need to contact you to track down current information, which could mean you have to wait longer for your new glasses (to which we refer herein as Products). By placing an order through our site, you represent that the information used for the Products is correct, true, and accurately matches the prescription you received from your eye care provider. You further represent and warrant that you will renew your prescription in accordance with your eye care provider's instructions.

Note that eyeglasses and contact lens prescriptions may differ from one another, so you should make ensure that you are ordering the Products with the correct valid eyeglasses prescription.
In the event that you didn't upload the copy of the prescription you received from your eye care provider into your order but you filled in the RX form manually, we will use the prescription that you submitted manually in the order, and you agree that you forfeit all rights for any claim against us in such case and agree with our Exchange & Return Policy (see 'Exchange & Return Policy' below for additional information).

If you order prescription eyeglasses, we will also need your pupillary distance (collectively, 'PD'), to fill your order. When you are prescribed an eyeglasses prescription by an eye care provider, you should be provided with a copy of your prescription specifying your PD.
In the event that the PD is not included in your prescription, we will use the PD that you measured yourself and submitted in the order, and you agree that you forfeit all rights for any claim against us in such case and agree with our Exchange & Return Policy (see 'Exchange & Return Policy' below for additional information).

You hereby agree that we and our optical laboratory may contact your eye care provider with any questions, comments, concerns, or verification needed with respect to your prescription. This is in order to ensure that we do the correct production of your order.

You must be a minimum age of 18 years of age to submit an order. In case the prescription is for a child between 13 and 18 years of age, it's the parent's or guardian's responsibility to ensure the prescription was filled accurately.

You hereby acknowledge that your order will not be guaranteed unless your prescription meets the terms set out in this purchase policy. 

2.ORDER CHANGES & CANCELLATIONS
A.ORDER CHANGES
We can change your order details for free if your order is still in "Paid" status and hasn't been updated to "Product Manufacturing". Please note that any price differences of frame, lens, coating, and shipping upgrades will be charged.
If the order status is "Product Manufacturing", it means your order is in the process now. Our optical lab and lens supplier will charge a processing fee for the changes. If your lenses are free, a 5.00 USD processing fee is needed. If you have upgraded lenses or coatings, then half of the lens total will be charged.
In such cases above, you may experience production delay and shipment delay. Any price differences for the order changes will be charged. You hereby acknowledge and agree that you forfeit all rights for any claim against us in such cases above and agree with this purchase policy of order changes.
If the order has already been packaged and shipped out, we cannot change the order details for you.

B.ORDER CANCELLATIONS
We offer free cancellation service if your order is still in "Paid" status and hasn't been updated to "Product Manufacturing". A full refund will be credited to the original payment account.
If the order status is "Product Manufacturing", it means your order is in the process now. Our optical lab and lens supplier will charge a processing fee for the cancellation. If your lenses are free, a 5.00 USD processing fee is needed. If you have upgraded lenses/coatings, then the lens total will be charged. The paid frame price plus the paid shipping fee will be returned to the original payment account (if the order has not yet shipped).
You hereby acknowledge and agree that you forfeit all rights for any claim against us in such cases and agree with the processing fee charged by our optical laboratory and lens supplier.

If the order has been packaged and shipped out already, we cannot cancel the order for you. Your sole remedy is to contact our customer service department for assistance after you receive the glasses.
You hereby acknowledge and agree that you forfeit all rights for any claim against us in such cases above and agree with this purchase policy of order cancellations.

*You will receive your refund within a week if you pay with your PayPal balance. And the refunds to credit/debit cards usually take 10-14 days, depending on the card bank involved. 

3.Order Production
Incomplete information in your order may lead to delays in processing. There may be cases in which we will be required to contact you to obtain additional information or confirm the order information, and such inquiries may also lead to the production delay of your order. We are not liable for such production delays above.
Production time varies based on the actual lens types in your order. (See Production Time Table below for references only)

Production Time

Please note:
• *Customized lenses: You will have customized lenses when your prescription is not suitable for the lens index that you choose. Or the optical lab requests customized lenses for your prescription (you will not be notified due to this).
• If your prescription is incomplete or we have questions about your order, you will be notified by email, and it may cause production delays. (you may find our service email in the junk box sometimes)

If there is a production delay caused by our optical lab, we would like to compensate for such delay. Customers need to submit this compensation application to our customer service department.
You hereby acknowledge and agree that you forfeit all rights for any other claim against us in such cases above, and agree with this purchase policy of order production.

4.Shipment and Delivery
Incomplete shipping address in your order may lead to delays in shipping. There may be cases in which we will be required to contact you to obtain additional shipping information or confirm the address, and such inquiries may also lead to the shipping delay of your order. The holiday seasons and COVID-19 will cause delays in standard shipping (USPS/post office). We are not liable for such shipping delays above.
Your order will be delivered to the address that appears in your order information after our completion of the production and quality checks.
The shipping time varies depending on the destination (See Shipping Time Table below for references only).

Shipping Time

Please note:
• Due to COVID-19 and severe weather conditions, standard shipment may be delayed.
• Standard shipping company will not update the shipping information on time.
• UPS requests the physical address. A Po Box address is not available for UPS.
• All international shipments are subject to import taxes and VAT.

If there is a shipping delay caused by our warehouse or optical lab, we would like to compensate for such delay. Customers need to submit this compensation application to our customer service department.
If the packages are missing in transit, we would like to remake the glasses for free or refund the order (excluding the shipping fee).

*All international shipments may be subject to customs duty which will be your responsibility. We can't be held liable for incurred charges.
*If your order is addressed to a commercial entity (e.g., an office or a hotel), please previously confirm that the address in your order is located at such address.

Failure to input any part of your address will cause shipment delays or package lost. We will not refund the order that was shipped to an inaccurate address as a result of missing package. But we can help with the remake glasses. The shipping fee of remake glasses will be your responsibility.
You hereby acknowledge and agree that you forfeit all rights for any claim against us in such cases above and agree with this purchase policy of shipment and delivery.

5.Coupon Codes and Promotions
It is limited to one coupon per purchase. Any contests, sweepstakes or other ongoing promotions (collectively, 'Promotions') made available may be governed by rules that are separate from these Terms of Conditions. Unless otherwise stated in such Promotions' rules, we reserve the right to terminate and change the terms of any such Promotions at any given time without prior written notice.

Please review the applicable rules as well as these Terms of Conditions in advance. If the rules for Promotions conflict with these Terms of Conditions, the Promotions' rules will apply. If the coupon is applied successfully to the inapplicable products (including the frame, lens, coating), Zinff.com has the right to cancel the order and the validity of the coupon.

You hereby acknowledge and agree that you forfeit all rights for any claim against us and agree with this purchase policy of coupon codes and promotions.